1. Introduction
These terms and conditions (“Terms”) set out the rules and regulations for your use of the services and products of Siran International Investment Company and all its subsidiaries (referred to as “Siran”, “the Company”, or “we”), which include the veterinary sector, shipping and logistics, travel and tourism, cybersecurity, and construction and contracting. By using any of our Services, you agree to be bound by these Terms in full. If you disagree with any part of it, you must not use our Services.
2. Definitions
- The Company (Siran): Siran International Investment Company and all its subsidiaries.
- Customer or User: Any natural or legal person who uses the company's services or products.
- Services: All products and services provided by the company across its various sectors.
- The website or application: The digital platforms that the company manages to provide its services.
- Personal data: Any data related to a specific natural person or who can be identified directly or indirectly.
3. Scope of services
- Veterinary sector (Rafqa platform): Appointment booking, electronic medical records, remote consultations, and veterinary practice management.
- Shipping and logistics: International shipping, electronic customs clearance, customer portals, shipment tracking, and API integration with systems ERP.
- Travel and tourism: Travel packages, reservations, visas, accommodation, entertainment, tourist transportation, insurance, charter flights, educational, health and marine services, tourism events.
- Cybersecurity: Managed security services, compliance consulting, penetration testing and response For accidents.
- Construction and contracting: Implementation of infrastructure projects, project management and professional documentation.
Each service is subject to its own additional terms that may be presented to you when ordering or using the service.
4. Obligations of the customer or user
- Provide accurate and complete information when registering or requesting services.
- Comply with the laws and regulations applicable in the Kingdom of Saudi Arabia.
- Do not use the company’s services for any illegal or unauthorized purpose.
- Maintain the confidentiality of account and password information and bear responsibility for the activities carried out through them. Account.
- Providing the information and documents necessary to provide services and cooperate with the company.
5. Intellectual Property
All contents of the Company’s websites and applications, including texts, graphics, logos, icons, images, audio clips, digital downloads, and data classifications, are owned by the Company or its content suppliers and are protected by Saudi and international intellectual property laws. It may not be used without the prior written consent of the Company.
6. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for direct, indirect, incidental, special, consequential or punitive damages, including loss of profits, data or use, arising out of the use of or inability to use our Services, even if the Company has been advised of the possibility of such damages.
7. Indemnification
The Customer agrees to indemnify and hold the Company harmless from claims, losses, damages, liabilities, costs and expenses, including attorneys' fees, arising from a violation of these Terms, use of the Services, or violation of any regulation or third party rights.
8. Governing Law and Jurisdiction
These terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, and the courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction to resolve disputes arising from or relating to them.
9. Dispute Resolution
The parties are committed to trying to resolve any dispute amicably through good negotiations. If a solution is not reached within a reasonable period, the dispute will be referred to the competent courts in the Kingdom of Saudi Arabia.
10. Modifications to the Terms
The Company may modify these Terms at any time. Amendments will be posted on this page and will become effective immediately upon posting. Continued use of the Services after publication constitutes acceptance of the modified terms, so we recommend reviewing them periodically.
11. Sector-Specific Provisions
11.1 Shipping and Logistics
- Shipper's Liability: Provide accurate data on the nature, value, weight and dimensions of the goods, and bear the consequences of incomplete or inaccurate data.
- Carrier's responsibility: The company uses reasonable care in transporting and delivering shipments, and its liability for loss or damage is limited in accordance with international agreements and local regulations.
- Customs clearance: The customer provides the required documents and pays duties and taxes. The Company assists in clearance and does not bear delays or fines resulting from customer non-compliance.
- Shipment Insurance: We recommend shipment insurance, and the Company can offer available options upon customer request.
11.2 Travel and Tourism
- Bookings and Payment: The reservation is confirmed after receiving the agreed upon payment, and cancellations and modifications are subject to the suppliers’ policies and fees.
- Travel documents: The customer bears responsibility for the validity of passports, visas and documents, and the company is not responsible for denying entry or exit resulting from their lack or invalidity.
- Insurance Travel: We recommend comprehensive insurance for emergencies, flight cancellations and loss of luggage.
- Itinerary changes: The Company may modify flight or accommodation plans due to circumstances beyond its control, notifying the Customer as soon as possible.
11.3 Cybersecurity
- Scope of service: Determined in an independent service level agreement (SLA), and services are provided in accordance with professional standards and best practices.
- Confidentiality: The company maintains the confidentiality of the information and data it accesses while providing the service.
- Customer responsibility: Providing the access, information and collaboration necessary to ensure the effectiveness of the Services.
- Warranty Limits: The Company does not guarantee absolute protection from all changing threats, but it does its due diligence and applies the best available technologies.
11.4 Construction and Contracting
- Scope Work: Determined by the main contract specifications and schedule, and projects subject to FIDIC standards or equivalent.
- Payments: The client makes payments according to the milestones and dates specified in the contract.
- Changes: It requires written approval from both parties and may affect the cost and schedule.
- Guarantees and safety: The company provides quality guarantees in accordance with the contract and regulations, and applies occupational safety and health standards.
11.5 Veterinary sector (Rifqa platform)
- Appointments: Subject to the availability of doctors and resources and to the platform's cancellation and modification policy.
- Medical records: are kept confidential in accordance with data protection regulations, and the owner has the right to access his animal's record.
- Consultations: Rely on the owner's information, and a remote consultation does not replace Clinical examination for emergency or complex cases.
- The owner's responsibility: Provide accurate information about the animal's condition and follow medical instructions.
12. General Provisions
- Force Majeure: The Company shall not be liable for delay or failure resulting from circumstances beyond its reasonable control.
- Severability: The invalidity of any clause shall not affect the validity of the other clauses.
- Waiver: The Company's failure to exercise any right shall not constitute a waiver.
- Entire Agreement: These Terms and the Specific Service Agreements constitute the entire agreement regarding use of the Services.
13. Contact Us
- Email: info@siran.com.sa
- Phone: +966 55 865 8285
- Address: Qassim Region, Kingdom of Saudi Arabia